Publish at March 07 2016 Updated February 23 2023
Decision support systems, automatic management systems, intelligent agents, BRDM (Business Rules and Decision Management Systems), semantic agents and many other names depending on the specialization, expert systems help manage complexity and aggregate thousands of complementary expertises into a whole that can be used by a person who has not been exposed to the full range of possible situations and yet must eventually face them and make the right decisions.
Call center employees often use expert systems as do many businesses and industries managing complex processes in changing environments.
Many of the systems offered provide a low-cost way to cut one's teeth and assess the relevance to one's business.
Main expert systems available
Illustration: Macrovector- ShutterStock
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